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We purchased a Viking 4-burner all-induction cooktop in Nov 2007 from Trail Appliances in Richmond, B.C. The left side power board was replaced by Priority Appliance Service under Warranty in early 2008.  In  Nov 2011, the high power right rear burner became intermittent. Priority advised us that the right side power board had failed and the cost to replace was $1590 with tax and labor. Priority’s technician Jeff suggested that I contact  Viking Customer Service  first, to try and get some relief on the repair cost. Viking replied within 3 days and offered to pay for the cost of the parts to repair. The next day, Jeff called and advised me that he had spoken to Viking and they had agreed to follow his  recommendation  that they exchange…

I have used this company for years and always get excellent and satisfied service from Perry and the Office.  Marianne

Thank you so much for promptly taking care of my request.  Between the service I received from you and from the technician, I have to say I’m really impressed. Priority Appliance, hopefully, is proud to have you both on staff.  Bonnie

As a sole proprietor I believe that feedback is the backbone of service. Steve P. showed up, was pleasant and helpful and while I hoped he could magically repair my problem (and make it be something it wasn’t) he provided me with valid information enabling me to make a decision.   As a Realtor, I would suggest to my customers that they have a reliable solid option in the technical repair of their appliances with Priority Appliance. So, while Steve P. couldn’t make my problem different, I really appreciated everything about my service call.   He is a great advocate for your brand and I appreciate the time he spent on my dishwasher.  Leah

Just a quick note to thank you for sending Moe to our house to fix our Dacor range.  He did an excellent job, and is courteous and quick.  We will certainly call you again in the future for appliance repairs.  Chris

It’s a pleasure working with you all. I have to say of all the companies we deal with, Priority Appliance will have to be by far the easiest, low maintenance team to work with. And this is a GREAT thing! You guys have made my job easy and gave me all the support I needed not only with the customers but the dealers. For that I thank you for all the support you have given me.  Inez

I wanted to give you the feedback that my experience with Priority was excellent. Perry called this morning to set a time (he also wanted to confirm that I had the part) and then called again to move to an earlier time – that was great for me. His service was excellent. Please let him know. He was repairing my oven, but he also took the time to make sure I was cleaning my sub-zero fridge correctly! Great service! Lesley

I would like to commend youy Murphy, for his knowledgeable, quick and timely service he provided today for my Viking Professional refrigerator. The problem with the refrigerator was a freezer door that leaked air into the freezer compartment. This created a snow build-up inside the freezer compartment and caused frost and ice to cover my food. Perry was very neat and thorough in his handling of the situation, and even mopped up the floor in front of the refrigerator before leaving. Perry’s politeness, knowledge and obvious experience with refrigerator problems, made this repair a much better experience than I had expected from most service representatives. You are fortunate to have such a capable, genuine person representing your company. r…

The service I received was excellent. Craig A. gave me some very useful information about the care and operation of my dishwasher…more information than the salesperson who sold it to me.  Rhiannon