FAQ

I am relatively new to BC so I was a bit worried that I would not be able to find a great company for appliance services. I have many contacts here and will mention Steve P and Priority Appliance Service always. It was a pleasure to deal with Steve. He was extremely polite, professional and knowledgeable. I will be referring Priority Appliance Service because of the experience I had today. He is a huge asset to your company. I always feel it is important to take the time to recognize these individuals because most times we send letters to complain about service. Thank you from a very impressed customer!!!!! Nicole

Wesley just fixed my dishwasher and I just wanted to say that he is an exemplary technician. If more service people cared as much about customer service nobody would ever complain about trades people. I am going to be a repeat client for sure….  Have a great day,   Todd

I just wanted to take a moment to say thank you very much for all the help with this customer.  It’s such a relief to know we have a professional service company like Priority with experienced techs on our side! You attention to this isvery appreciated!!  Sandie

Actually I was very pleased that I could get an appointment as soon as I did. I called Fri for an appointment and Moe came on Monday. I was very impressed with Moe . He seemed very knowledgeable, was very pleasant and polite. He was very careful with my home and my appliance, very neat, tidy and worked very efficiently. I would ask for Moe again should I need repairs to my appliances.   I was very satisfied with your service.  Larry

I would like to commend youy Murphy, for his knowledgeable, quick and timely service he provided today for my Viking Professional refrigerator. The problem with the refrigerator was a freezer door that leaked air into the freezer compartment. This created a snow build-up inside the freezer compartment and caused frost and ice to cover my food. Perry was very neat and thorough in his handling of the situation, and even mopped up the floor in front of the refrigerator before leaving. Perry’s politeness, knowledge and obvious experience with refrigerator problems, made this repair a much better experience than I had expected from most service representatives. You are fortunate to have such a capable, genuine person representing your company. r…

I’m writing to let you know that Mr. Stephen Coleman came by our house to service our Bosch oven. He was exceptionally kind, and knowledgeable. He worked hard, and addressed my concerns. He’s a great employee – I believe you’re lucky to have him on your team. Calla

“Graig A. did an excellent job on both repair and customer service! He and your company has gone over and beyond any expectations I had to ensure that I was satisfied! I would definitely recommend and refer him to my friends and colleagues for fridge repair!”

Bill

Hire more techs like Wesley. His manners, professionalism and courtesy were a welcome change from other service personnel we’ve encountered from other companies. He was very good at keeping in touch regarding arrival time, stayed late to complete the job, and was very tolerant (even indulgent) of our two young, curious, sons. Chris

As a sole proprietor I believe that feedback is the backbone of service. Steve P. showed up, was pleasant and helpful and while I hoped he could magically repair my problem (and make it be something it wasn’t) he provided me with valid information enabling me to make a decision.   As a Realtor, I would suggest to my customers that they have a reliable solid option in the technical repair of their appliances with Priority Appliance. So, while Steve P. couldn’t make my problem different, I really appreciated everything about my service call.   He is a great advocate for your brand and I appreciate the time he spent on my dishwasher.  Leah