Customer Feedback

Just a quick note to acknowledge the superior service provided by technician Jeff Coleman.  Jeff made a service call at my home in Richmond yesterday.  I was very impressed with his pleasant manner, skill level and professionalism.  He is a testament to the value that your company places on superior customer service.  Well done!  Stephen

Not sure if you have a “Technician of the Month or Week” program, but if so, please put Steve’s C name at the TOP !  Glenn

This morning I had your WONDERFUL Appliance Tech at our home and he was a delight. Wesley is efficient, completely professional and a very upstanding young man. He has fixed our oven in other visits and now has tackled our refrigerator. In both instances I was frustrated and ready to replace these appliances and afraid of the costs to do so. He calms me down, looks at the problem, communicates the problem to me and then reassures me this is completely fixable and I do not need to haul my Oven or in this case my fridge to the Dump. He then goes about taking care of the problems and I am a happy camper. Thank you for having Appliance Techs of this caliber to come to my home. I will spread the word that Priority is the best Appliance Service i…

I have to say that Moe was the absolute BEST technician I’ve ever seen on anything! Amazing knowledge about the product and great demeanor. If all your techs are that good, you don’t need to change a thing. Kevin

I have called you in a couple times and both times the service has been exceptional. I wouldn’t change a thing! Sandy

Actually I was very pleased that I could get an appointment as soon as I did. I called Fri for an appointment and Moe came on Monday. I was very impressed with Moe . He seemed very knowledgeable, was very pleasant and polite. He was very careful with my home and my appliance, very neat, tidy and worked very efficiently. I would ask for Moe again should I need repairs to my appliances.   I was very satisfied with your service.  Larry

I am writing you to voice my satisfaction at how I was dealt with recently as a valued customer by your staff member Deborah. She was courteous and very professional on the phone. I booked an appointment for a repair to my Bosch dishwasher that is malfunctioning. In addition, I enquired about a fee that was to be returned to my credit card (as Bosch took care of the part) and she looked into this right away. I had an email back from her within a day and she apologized for the oversight on your company’s part. She took the time to explain how such oversights can happen. My credit card had been promptly refunded the owning amount. Her prompt and professional service and her high sense of commitment and responsibility offset the fact that this…

“Graig A. did an excellent job on both repair and customer service! He and your company has gone over and beyond any expectations I had to ensure that I was satisfied! I would definitely recommend and refer him to my friends and colleagues for fridge repair!”

Bill

Wesley just fixed my dishwasher and I just wanted to say that he is an exemplary technician. If more service people cared as much about customer service nobody would ever complain about trades people. I am going to be a repeat client for sure….  Have a great day,   Todd