CAREER BACKGROUND
I have worn many hats in the last 20 years – mother, bookkeeper, dispatcher, business manager and owner. I thought that all of these experiences would have prepared me for being able to manage the Priority office. My, was I wrong! The many years at Priority have been a rollercoaster – I have met with the limits of my endurance, fallen in love with 20 of the most wonderful people that anyone could possibly work with, and learned so much about myself. This has been the most exciting and challenging time of my career, I am so looking forward to the future!
WHY I AM HERE AT PRIORITY
Wayne offered me the opportunity to affect change, challenged me to help him create an environment where a group of people are focused solely on being the best at what they do. How can anyone resist such challenge?!
VISION OF EXCELLENCE IN CUSTOMER SERVICE
I am in the service business - serving customers and the Priority Team. My goal is to achieve complete customer satisfaction while making the process as efficient as possible for the technicians and the office staff while having fun.
SUPER POWER I WOULD LIKE TO HAVE AND WHY
Control time – imagine what I could accomplish if I could see the future and could plan ahead?! Or stop time and catch up while everyone is standing still and not asking questions……
FAVOURITE GUILTY PLEASURE
Chai, Wayne’s dark organic chocolate, and lately espresso – not necessarily in that order.
MOST IMPORTANT IN LIFE IS
Love and compassion, being the best person I can be, everything else falls into place if you give it your best.
MOTIVATION
Stress and deadlines.....
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