CAREER BACKGROUND
I started as an apprentice Service Technician in May 1984 in Aberdeen, Scotland with a small company, learning how to repair small household appliances in a workshop and then after 6 months, progressing on to work on the road, going to customer’s homes and repairing their domestic appliances. In October 1985, I joined another company in Aberdeen, and continued my career in appliance repair service and continued to learn all the time repairing all the different brands of appliances and also repairing commercial & industrial laundry equipment. I stayed with this company until September 2006, when I left to pursue a new challenge in Vancouver, Canada.
WHY I AM HERE AT PRIORITY
I was looking for a company to work for that had a certain work ethic, a high level of customer service & satisfaction, a professional operation, embraced technology in the workplace and had good people working for the company. I was not going to move 5000 miles and settle for second best, I wanted to work for the best appliance service company in Vancouver, and I believe I am now doing so, that’s why I am here at Priority Appliance Service.
VISION OF EXCELLENCE IN CUSTOMER SERVICE
To provide a great service in a professional manner to each & every customer from the time the call is answered in the office until the Service Technician walks out the door on completion of the job.
SUPER POWER I WOULD LIKE TO HAVE & WHY
I would not want any super power, because being a Service Technician is about overcoming different challenges and solving problems that make people happy, which is why this job is so rewarding.
FAVOURITE GUILTY PLEASURE
Corona or Sleemans Honey Lager or Cider.
MOST IMPORTANT IN LIFE IS
Family & Friends.
MOTIVATION
The challenges that life brings upon me every day and having to overcome them, whether it be at work or on the golf course or while ski-ing on Whistler/Blackcomb mountains. I just do the best I can possibly do and get on with it, that’s how I live life.
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